Posts made by joseph_1979

@crimp-on_62210811129 yup........see one of my post at https://community.reolink.com/topic/5269/reolink-app-and-viewing-camera-over-cellular?post_id=20358&_=1685085198419 I am not too technical here but if needed I can go.

@anthony_62269329690 In the first generation of E1 OD there is an issue with the gears as occasionally the guard position deviates from its configured position. I reported this to the support on the first day I installed it. It is a very good camera but the gears are the sole issue. In addition I have also the E1 Zoom AI with tracking enabled and the guard position didn't deviate a single degree. I will check the E1 OD Pro later on.

@jose-ms-tinoco_517345230061809 Are you using static IPs or DHCP? And if DHCP is enabled, is it on the router or on the extenders(some have it too)? Client and cameras should be on the same private network.

@valdigre_54429196878 Add the camera through the appl using the UID if it has been connected to WIFI. If you are still unable then reset cameras and start afresh.

@jfrederickx_531421351882978 Under 'Record' untag 'Others' and change the schedule accordingly.

@neko818 This has been fixed in the new release 4.37.0.5.

@telemachus1947_569794869301453 If you have assigned the same WIFI credentials on the router side then there is no need to reset the camera. If you switch off and on the camera , then it should get a private IP from the router through DHCP and then it will send messages to update its IPs in the P2P servers.

@el-capitán-es-en-fuego_601440594862187 Have you taken it up with Reolink support?

@colovin_541922116624611 Nice to hear that I was of some help :). Most probably the P2P server was returning an old public IP of your camera and so the client was not able to communicate with it. However, the camera at regular intervals sends heart beat messages to the P2P servers and these messages (which include the UID --- encrypted) are used to update the public and private IPs of the camera. The UID is the unique identifier to the camera profile. You can see all this by capturing pcap traces on the egress of the router.

@perkins-tony_647500713214819 You're welcome. I am a customer like you but have engineering, Telcoms, computing and software skills and assist wherever possible members of this community in my free time.

@perkins-tony_647500713214819 I asked you to use the talk function as it drains more power. Logs are very important to diagnose and troubleshoot. I guess this is accessible only by support engineers. You may issue a trouble ticket to reolink support.

@perkins-tony_647500713214819 I do have a lot of models including this wifi doorbell and have no issue at all. Did you check the firmware? You are using the power adapter provided by Reolink. When it is working can you use the talk function and see if it reboots?

@perkins-tony_647500713214819 How do you know it rebooted three times? There is no logs available to users and the export of diagnostic file has been removed.

Rebooting is normally either a power or hardware issue. I have even came across users who fail to seal the reset cable and when it rains it causes rebooting (shorting reset button).

i think you have exhausted all the tests and the best way forward is to ask Reolink support for a replacement.

The firmware of my wifi doorbell is v.3.0.0.2033_23041300. What is your firmware?

@user_697103498285261_697103498285261 Orange is included........ https://reolink.com/product/reolink-go-pt-plus/?jumpId=product-carrier-table&_gl=1*m8xwxq*_ga*MzI3NTUwNzk5LjE2ODE0NTg4NjI.*_ga_Q2NV1EV2K8*MTY4NDkzNzg5My40MS4xLjE2ODQ5Mzg4MjQuMC4wLjA.#specifications

As long as it supports the LTE FDD: B1/B3/B7/B8/B20 I cannot find a reason why it shouldn't work (assuming no FW rules at operator side).

@ks Try to install WindowGrid.

@zeiler013_629166505078864 I am on 8.10.4 and have it as illustrated below.

@mrfchirpy_328132979335308 Check this out https://support.reolink.com/hc/en-us/articles/900002049806-Failed-to-Connect-Reolink-Lumus-in-LAN-/

@user_695538183594167_695538183594167 For email follow these links https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-App-Password-in-Gmail-Account/ and https://support.reolink.com/hc/en-us/articles/360004189434-How-to-Set-up-Email-Notifications-via-Reolink-App/

For push notification follow https://support.reolink.com/hc/en-us/articles/360004189214-How-to-Enable-Push-Notifications-on-iOS-and-Android-Phones/

@user_696949782040758_696949782040758 If not listed then email Reolink support. Please include your hw and firmware versions.