Posts made by joseph_1979

@user_951254242668760_951254242668760 It serves as a secondary storage, having better playback and able to view history events (newer ones). If they stole your cameras then you have no footage. Normally we enable event detection on SD and 24x7 recording on NVR.

@bristol-bostons_359629109846183 Replace the SSID and the password on the new router with the old ones and cameras shall connect automatically.

@stu_b On ebay you can find it.

@stu_b Have a look at

https://www.reddit.com/r/reolinkcam/comments/1e6iude/need_bigger_wedge_for_reolink_video_doorbell/

@giro83_971858645299369 Since you have another 5 which are working without issues and you have changed the cable and the port with a functional one then I suggest you to open a ticket with Reollink if you bought it from their site. Else if from Amazon ask for a replacement.

@user_853970151620860_853970151620860 send your request to support.

@jhwblender_642658954461382 Individual notification settings like on/off can be managed per device, but other settings (schedule, detection type) are per camera.

You may wish to read my explanation at https://community.reolink.com/topic/15575/how-do-push-notifications-work?post_id=36805&_=1753455376591

@reolink-alyson Well Done.

@miffy_690275156107475 If it is easy to take the camera down then I suggest you to test it inside using a short ethernet cable into your POE switch. Use different cable and different port. Whilst the camera could be faulty in the vast majority of the cases like this the culprit is a bad ethernet connection.

@taner_950095324168355 If the PC running the client is on the same subnet as the camera then it shall maintain the previous setting if it is re-run. If PC and cameras are on different networks then it will always default to FLUENT. This is because it is utilising bandwidth on 3rd party platform for which Reolink pays.

@coz_967905735143579 Depends on which model. For instance, on the RLC-811WA this is available as illustrated below.

@sterling_745316683317395 If the cameras are plug-in WIFI or POE and you run the application, it will request a picture from these cameras without you logging onto the cameras. But this is not the case for battery cams.

Which version of the appl you are running? Would you be able to downgrade the application and check it again?

As for the respond time, this has been set by the site administrator following various scam attacks. I am a customer like you assisting members wherever possible.

@eric_s The MAC addresses being forwarded are invalid and usually indicates a problem with the device port. It could have been caused by a voltage spike following the power recovery. If it is under warranty I suggest you to open a ticket with support.  

@user_976723951882492_976723951882492 FTP and recording on to the local SD are two independent functions. This can be shown by having recoding off and FTP enabled. Therefore, if there is an issue on the remote ftp server or the transport the file will not be successfully transmitted and will be lost.

I suggest you to have the FTP server on the same network as the camera. You may use Cerberus or FileZilla ftp server and do some scripts on the server hosting the ftp to delete or move files accordingly.

Other options are to use 3rd party software NVRs like Frigate or Reolink NVR/HHP.

@tomselbyuk_331910860959874 That's why I asked you to use a simple one to determine whether there is a special character not within the ones accepted.

@eric_s this is not coming from the CX. I don't think Reolink use Mellanox Technologies. Do you have other devices on the LAN? Any storage?

Have you changed the poe port on poe switch? It seems camera is not being powered.

@sterling_745316683317395 these are the AWS servers which are used for P2P remote connection from outside your network.

I presume that you don't have an NVR.

As a test, change the password of admin to a simple one like admin123 and try again. Do you have this camera connected to the cloud?

@sterling_745316683317395 Maybe they have pushed new fw. They contact AWS P2P servers for remote connections, their cloud servers to check if they have an active account and their alert handling application servers. Would you be able to include the target IPs?

@user_967761955217576_967761955217576 contact support to provide you the beta fw v3.3.0.369_25070829 to allow the integration of the chime with the home hub pro. Then you need to link it to the camera.