Posts made by Reolink Fiona

@liam_93721152131241
Usually, we will put the new Client on the download center earlier. For the online upgrade in the Client, it will be later.

As for the version 8.7.1 update, it will be available on the online upgrade in the Client in the next two weeks. Different devices may differ.

If you want to know the latest earlier, you can stay tuned with us. We will also have the Beta version in our community before the official version.

@aaron Thank you for all your detailed suggestions! We will forward your demand to the product team.

@john-baker_399195799257249
The browser's own player cannot provide the 4K live streaming of the camera. It is about the browser. Therefore, it is not possible now.

@imcneill_467871306096807
Hi there, the LED light will flash every 20 seconds when the camera is in standby status. Here is an introduction to the status light. https://support.reolink.com/hc/en-us/articles/360006384713-Introductions-for-the-Working-Modes-and-the-Status-LED-of-Reolink-Argus-Series-Cameras-

If you don't want to have the status light, you can try to disable it. You can follow this path to disable the status LED. Advanced>>Status light>>Off

@starfish21_37513982370005 I have sent you a private message. Can you check?

@joseph-chircop_497308027822318
Sorry for the inconvenience caused. We will continue to strengthen the stabilities of the APP.

For the issue you mentioned before, do you mean that you can't enable the PIR? Once you enable the PIR, it can't work? We would like to know your camera model and phone model to have a further check. Thank you! We will fix it asap.

@johnfranklin61_499175035912380
Hi there, you can try to submit a request here,
https://support.reolink.com/hc/en-us/requests/new. Please send your order number and the picture of the camera. Our service team will try to help.

@philippe Thank you for your detailed feedback on the push interval feature. We will collect your suggestion and try to optimize the push interval feature.

@jedi2020_32727772450952 The DUO firmware doesn't have a new firmware in a short time. If there is any news, I will let you know.

@dg Thank you for your suggestion. May I know what's your camera model?

@aaron Thank you for your good idea. I will forward your request to the product team to seek possiblities.

@gsxr38 Thank you for the feedback on the APP. We will fix it asap.

For the siren feature, if you connect the camera to the NVR, you can enable the siren and the siren schedule now. But you may need to update your NVR to the latest version, v3.0.0.159.
1. For RLN8-410 with hardware version N2BM02/H3MB18: https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing

2. For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing

3. For RLN16-410 with hardware version H3MB18: https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing

@motionless_505025253454000 Can you try to lower the bitrate or change the stream mode to be fluent/balanced on PC to check? If you have a problem both on PC/APP for all cameras, it may also be related to the network issue.

@graywolf240_417342037819589 Thank you for your update. Can you give some video about the issue to support? We will try to fix it asap. Submit a request here, Submit a request – Reolink Support.
If there is any update, we will also let you know.

@joseph-chircop_497308027822318 Do you mean that in App version 4.29.06, when you activate the PIR, you can't set the PIR schedule? Does it happen to all your battery cameras? May I know what's your camera model and phone model?

@dg Thank you for your feedback. I have consulted with our engineer about this issue. And the Client framework is still needed to be improved. We will test more and make it better.

@starfish21_37513982370005
Thank you for your update on the troubleshooting. We will continue to look at this push notification issue.

@ks
For the camera under the NVR and the standalone camera settings, they are separated. So the notification setting is not synchronized.

For the push notification, this is designed to only can be enabled in the phone APP. Because the push notification needs to be compatible with the phone configuration.

@dg What's your Client version now? The latest version is 8.7.1. You can download the Client here, App & Client - Reolink. The live view quality may be also related to the network. You can try to change the stream mode to fluent or lower the bitrate.

@jedi2020_32727772450952
Thank you for your waiting. For the standalone floodlight, we will release soon. It is PIR-activated and solar-powered. Our floodlight camera is still under development. If there is any news, we will let you know.