Posts made by Reolink Fiona

@crimp-on_62210811129 Thank you so much for reporting us the bug. I think you are true about the spelling. I have told our engineers about it and they will fix it asap.

@aaron Thank you for your suggestion. I will forward your request to the product team to seek possibilities.

@bill-doria Hi Bill, to import the configuration is not supported now.

If you want to export the configuration, you need to click the "browser" button to choose the folder that you would like to save the file at first. Finally, you can click the "export" button to export the file to the folder.

If you fail to export the file, please let me know more details.

@john-paul-hernandez_491658097664163
Thank you for sharing! Enjoy your new journal!

Hello all,

I’ve looked through the posts about installation (especially for the PoE camera system) and consolidated some tips. Hope this post helps. And big thanks to co-creators and all inspirers in Reddit.

• vividreds
• kevman_2008
• WSJ_pilot
• Merenzao
• mblaser
• frew425
• livingwaterRed
• RJM_50

 
Before installation
a. Bench test your camera with the short network cables (coming with cameras). Set them up and see if they work.

b. And plan camera placement beforehand. RJM_50 does a detailed video before on this topic: https://www.reddit.com/r/reolinkcam/comments/qrefql/basic_camera_planning_for_best_security_coverage/.
He planned his security camera placement with a satellite photo. And I think the key point of his plan is overlapping. In this way, the criminal walked up to one camera, and he will be recorded in 2 or 3 or more cameras. Even if he vandalizes 1 camera, you can still have his footage. This is much safer.

Also, you need to consider laws or neighborhood regulations about outdoor security camera. It varies from state to state. You need to check it.

c. Basically, there are 2 kinds of PoE cameras. One is bullet. The body of Reolink bullet camera can be rotated like this. So you can install it on the wall, under the eave, or on a pole.



Another is turret/dome camera. Like the bullet cam, you can rotate the body and the lens to install it under the eave and on the wall.

 
 
Where to install
Normally, you need security cameras to cover your front door (back door and any entry doors), driveway, garage, back yard and both sides of your house. Usually, the cameras are placed 8' to 10’ from the ground.
 
 
What tools and things you will need
a. More Ethernet cables or cables of other colors
Depending on the structure and décor of your house and how you wire.
You need to decide the location of the cameras and NVR and how you wire first (the detail is in the following), and estimate how long the cables you need.
The network cable for one camera in Reolink system is gray and 60 feet long. And frew425 said for 3 cameras, he used about 200' of cable. And ashenfang7404 said for 8 cameras that are installed in a 2-floor house, he used about 800’ of cable total. So you may need buy more cables. Always buy more than you need in case you make mistakes.
Also note that if you plan to run Ethernet cable outside (without a conduit), you should get outdoor rated cables. Another thing is trying to get cables that are pure copper wires (might be more expensive) but less risk of issues than CCA (Copper Clad Aluminum) cables.
 
b. RJ45 connector, RJ45 crimping tool and wire stripper (only for cat5/6 cable)
To help you terminate the Ethernet cable.

 

 
c. Junction box
It can help you collect and protect Ethernet cables and pigtail cord. Reolink sells junction boxes and of course there are more options (like Merenzao’s installation in the following part “Conduit”) in Amazon and Home Depot.

d. Conduit
If the cables are exposed to elements or run underground, it’s better to hide them in PVC/metal conduits. This can prevent cables from being cut by criminals. You can also paint them to fit your décor or make them invisible.

More pics to show Merenzao’s installation:



Credit: Merenzao
 
livingwaterRed also put a piece of conduit in the hole, caulked around the edges and fed the cable out to the camera. He put some insulation in the conduit and added a little more caulk to seal the outside.

e. Cable clips
They can keep wires tidy. Like this:

Credit: Sterling Charles in Facebook group.

f. Fish tape
If you run wires in the attic to the outside soffit and you have a lot of insulation to go through, a fishing tape is a must.

g. Cable ties
Can be used to make the NVR wires clean.

h. Waterproof couplers
In the event you do have to splice wire together, these waterproof couplers work great.

i. Silicon
If you drill a hole in soffit, you can use it to provide a reliable seal.

j. Ladder, drill, goggles, mask, gloves, headband battery light etc.
These tools help you install cameras or enter the attic safer and easier.
I suggest that you think over the whole process of the installation and prepare all tools and things you need before installation.
 
 
How to wire
The most popular way to wire may be through the attic and soffit.
ashenfang7404 said he fished all 8 Ethernet cables up the wall from NVR and into attic where they individually branched out to each camera location. The cables exit to the exterior through the soffit and then run down (house is two story) the pockets of the corner siding. Some cameras weren’t near the corner. On those he just ran the cable horizontally, tucked up under the siding to where they needed to go.

 
Please note that entering an attic is not easy. You need to step on the wooden trusses. Bring the light with you. Entering an attic in summer is hot. Make sure that you check the tips like this and be careful.
 
 
Recommended video and post of real installation:
https://www.youtube.com/watch?v=osNnMjEhmZw&t=454s      by Carson Miller
https://www.youtube.com/watch?v=SOTXuNNs3xg    by GeekSmart “the most “real” installation video”
https://www.reddit.com/r/reolinkcam/comments/prk5bz/waterproofing_the_12v_and_reset_buttons/hdnzcg0/?context=3    by u/WestSignificance1805
 
 
As mentioned above, you can use conduit to protect wires outside. But if you don’t want it that way, you can tuck the cable up under the siding or soffit vents or something, which would help.
The second way to wire is to run cables underground. Please check YouTuber Home Tech DIY: https://www.youtube.com/watch?v=_O6UUl2AOjY&t=675s. The wires go out through a hole, into conduit, through trench and back into the conduit up the pillar. The cameras are installed at the top of the pillar. He also uses patch panel to make future wiring easier.
 
 
Tips
Drilling: 
Before drilling: learn how to terminate the end of network cable. This can make the drill much smaller.
 
Basically, there are 3 ways to drill.
1. If you don’t want to use a junction box and just install the camera directly on the soffit or wall, you need to drill a large 3/4" hole and stuff the camera pigtail cord in there.
2. Or get a junction box to hide the pigtail cord in there. In this way, you can drill a smaller hole (3/16") for network cable going through. It’s much easier. You can try drilling a test hole in a scrap piece of wood first to find out if it works for you.
3. If the large hole and junction box are not for you, you can fix the pigtail cord and block it with a little tape and seal it with hot glue to prevent water leakage.
4. If you are running Ethernet cables to the harder reach area of your house where you might put another camera (e.g., a PTZ in addition to a stationary bullet) in the future, save yourself the headache and run both cables there now.
 
And of course, you can hire low voltage installers to help you do these things. Maybe cost you $50-$75 per drop.
 
That’s all. Hope this post helps you. If you have more suggestions, share your brilliant installation, or find the fault, just tell me in the comment! I will keep update this post.
 
Thank you.
 
 
 
 
 
 
 

@maldingarxenaj_478712676511949
You can go to the download center and click the PoE Camera & NVR category. When you open the firmwate download page of the NVR, please click the drop-down box to view the list. This article is for your reference, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr.

@neil_chaplin_is_450076909830276
Yes, Client 8.7 has changed the default steam mode to be balanced to make a more fluent video. You can manually change the setting now.

For the push setting, the Client can just set the push schedule. You can only enable the push on the phone.

@gregvx80_481744243163367
You can try to update your NVR to the latest firmware, v3.0.0159. Then the problem will solve.

For RLN8-410 with hardware version N2BM02/H3MB18: 
https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing

For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing

For RLN16-410 with hardware version H3MB18:
https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing

@aaron Thank you for your suggestion. I will forward your request to the team.

@robert-hammond_315369854550200
The stream mode was not saved before. But the stream mode used to be default clear. Now the 8.7 Client change the default stream mode to be balanced in order to make it more fluent. You can manually change the stream mode.

@tauno-tiittanen_493377783251141
The default stream mode is mostly set to be balanced mode now. Because many users set the stream mode to be clear mode, this may cause the video to freeze if the network is not that good. You can manually change the stream mode if you want to view in fluent mode.

@jfail1_220965825159319
Is your camera the GO PT? GO PT doesn't support Alexa now. If yours is Argus PT, you can see this article for help, https://support.reolink.com/hc/en-us/articles/900002153283-Fail-to-Add-Cameras-to-Amazon-Alexa.

@tazzy_423116622815407

Thank you for your participation! Come and join us for the next giveaway activity.

@pdownes2001_384636162646205 Thank you for your test! You have given us very good feedback.

@defcon_274148371144872
If you want to reduce the motion detection push alerts for your camera, you can try to reduce the sensitivity and set up the motion detection zone per your demand.

For the cameras only with the motion detection feature, we don't have the push interval feature now. We have added the push interval for the cameras with person/vehicle detection.

@pdownes2001_384636162646205
Happy New Year! Best wishes to you.

@jani-engstrom_372177680855185 Thank you for your feedback on the FTP file. I will transfer your request to the R&D team to seek for possibilities.

@rtblsb1_496293026054332 You can just view two NVR via our PC Client/APP. You can scan the UID of the NVR and then connect the NVR to the Client/App. Then you can view both NVR on the PC/Phone. You can download the APP/Client here, App & Client - Reolink.

@maldingarxenaj_478712676511949
Do you update the new AI firmware v.3.0.0764 for the RLC-810?

If you want to roll back from the previous NVR firmware v3.0.0148, you can try to visit the download center and download the firmware, Download Center – Reolink.

@apogee-wilts0r_484831912710325
You can check the RTSP from the following URL instruction. If you still have problems connecting via the correct URL, you can contact our support team for further check.

RTSP stream URL:
1.main stream(H265 encoding type):

rtsp://(user name):(password)@(ip address):554//h265Preview_(channel number)_main
or
rtsp://(user name):(password)@(ip address):554/

2.main stream (H264 encoding type) :
rtsp://(user name):(password)@(ip address):554//h264Preview_(channel number)_main
or
rtsp://(user name):(password)@(ip address):554/

3.sub stream (sub stream only support h264) :
rtsp:// (user name) : (password) @ (ip address) :554//h264Preview_(channel number)_sub

Note: The “channel number” starts from 01
example:
1.Preview ipc device video
rtsp://admin:xxxx@192.168.123.145:554//h264Preview_01_main
2.Preview the video of the third channel of nvr
rtsp://admin:xxxx@192.168.0.206:554//h264Preview_03_main