Posts made by Reolink Lorenz

@dmnts_607020938899517 Thank you for the suggestion and we will see if this feature can be added to our cameras and software in the future.

@user_716346596163732_716346596163732 Hello there, thank you for reaching out. The TrackMix LTE is expected to be available in the UK in September. You may subscribe now to get notified when it is in stock. Let us know if you have any questions or need any help.

@masterengineer_361527532372174 We would strongly recommend that you contact our support team for further assistance. Please submit a request with the link below and our team shall reply soon.
https://support.reolink.com/hc/en-us/requests/new/

@nanuk_703854712033447 Hello there, thank you for the feedback. We may need more info to locate the issue. Please submit a ticket with the link below and specify the camera model in the ticket. Our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

We are now running summer sale on our website store! For anyone who have missed the recent Prime Day, now is the best time to grab home security products at deep discounts! ️

Heat up your security with hottest deals. Shop now and save big: https://reolink.club/summer2023-community



Feel free to ask anything here if you are in the market for a Reolink camera or system.

Get to learn more about the ASU beehive project with #ReolinkHighResolution cameras:
https://news.asu.edu/20230406-discoveries-ready-camera-action-bringing-bee-research-asu-online-students

Exciting #ReolinkHighResolution collaboration alert!  

Reolink is proud to power the Arizona State University Beehive Project.

Through innovative technology, Reolink high-resolution cameras are helping researchers and students at Arizona State University observe bee behaviors like never before.

Join us in supporting this groundbreaking initiative! 








The cameras used in the ASU beehive project are RLC-823A.
https://reolink.com/product/rlc-823a/

@pkkart_249219123806424 Hello pkkart, thank you for the feedback. We may need further info to locate the issue. Please usbmit a request with the link below and our team will reply asap.

https://support.reolink.com/hc/en-us/requests/new/

@crimp-on_62210811129 12MP cameras with hardward version 523B1812MP delivers 2160p images while 12MP cameras with hardware 523B18128M12MP delivers 2512p images (4512*2512). Your camera can be upgraded to 2512p version with a firmware update.

Before doing so, we may need to confirm if you are using the 12MP camera with an NVR and if yes, which hardware version your NVR has. If you are having an H3MB18, N2MB02, or N3MB01 NVR, you may not enjoy this update as your NVR won't handle 2512p resolution.

If you are not using the camera with an NVR, or you are running newer NVR with hardware version N5MB01, N6MB01, or N7MB01, let us know and we will guide you to update the camera.

@romina-iwikau_515739345371328 Hello there, thank you for the feeback. You may set up a scene mode to activate the camera at certain time frame only.

Here is a detailed guide for your reference, https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App/

If you need any help, don't hesitate to contact our support team and they will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new/

Reolinkers,

New firmware versions for Reolink high resolution RLC-1212A and RLC-1224A are released and available for download now.
https://reolink.club/3OdJtYA



What's New:

1. Added Binning Mode feature

With this feature enabled, images noises will be reduced and the brightness values of each pixel will be increased, which result in overall image quality and clarity improvement espcially at nighttime.

Find Binning Mode option in Camera Settings-> Display-> Advanced Settings


Here are two image samples with binning mode ON and OFF. More details and contracts are shown with binning mode enabled.

Binning Mode OFF


Binning Mode ON


2. Optimized RTSP, ONVIF connection performance.

3. Enhanced OSD edge clarity, resolving the issue of unclear OSD display in certain scenarios.

4. Optimize IR-cut day/night switching.

5. Enhanced Smart Detection feature.
a. Upgraded intelligent models.
b. Improved accuracy in people, vehicle, and pet detection while reducing false alerts.

6. Refined Time Lapse for more accurate video or image creation.

7. Updated the WebUI version.

With this upgrade, your already impressive #ReolinkHighResolution cameras are getting even better!

@jandernach_506784507535576 You are very welcome.

The 823A and 523WA cameras support both horizontal and vertical tracking. You may click the links below to learn more:

RLC-823A:https://reolink.com/product/rlc-823a/

RLC-523WA: https://reolink.com/product/rlc-523wa/

@wendel-anke_512741452226775 I don't think the vertical tracking feature will be added to the E1 Outdoor camera soon. If there are any updates, I will let you know.

@luisyve1676_511483854020827 Hi there, thank you for reaching out. Here is a detailed guide for your reference, https://support.reolink.com/hc/en-us/articles/360003432894-How-to-Add-Reolink-Products-via-Reolink-App. Hope this helps.

@abommaro_373_360329751683201 Thank you for the feedback. It is possible that the third-party software won't accept the H.265 codec as the RLC-823A comes with H.265 video format and the 420, 423, and C2 Pro with H.264.

To stream the video feed to the third-party software, you will need to use a substream and switch the video codec to H.264. Click here to learn more about the RTSP URL in substream, https://support.reolink.com/hc/en-us/articles/360006240073-Request-for-RTSP-URL

Hope this helps.

@tomcrean Thank you for the feedback, Tom. And I am sorry that I didn't get you right.

You may submit a request here, https://support.reolink.com/hc/en-us/requests/new, and attach a video as a sample to the request. Our team will take a further look into the issue and get back to you asap.

@shane Hi Shane, the scroll view feature allows you to see different cameras in order automatically. The scroll view time refers to the interval between the cameras to be present.

To enable the scroll view feature, you will need to click on the button in the red rectangle as the image shows. Hope this helps.

@juan06zaragoza_406033918103721 Hi there, we will release a video doorbell and chime kit in late May. Stay tuned!

@tomcrean Hi there, the video streaming on Google Nest Hub is limited to 20 mins each time. To continuously stream the camera, you may use the mobile app or desktop client, https://reolink.com/software-and-manual/.

Besides, there is no option to change the resolution or frame rate for video streaming on Google Nest Hub Display. Hope this clarifies.

@ian_507203724148950 Hi Ian, thank you for reaching out. You may click here to learn more, https://support.reolink.com/hc/en-us/articles/360009154673-Failed-to-Send-Camera-s-Files-on-WhatsApp. Hope this helps.