Posts made by Reolink Lorenz

@swrobel Online upgrade is not available now. You will need to download the firmware from Download Center and do manually upgrade. Hope this helps.

@wonderfulano_718270987976926 Which camera and app verison are you using now? You may submit a request and specify your camera model and app version. Our team will take a further look into the issue and reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

@jensuwe-kreis_519949230899360 Hello there, thank you for the feedback. We may need further information, including the camera firmware version and tracking video samples, to confirm and improve the tracking performance. Please submit a request below with the details attached. Our team will reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

@blackwolfsden_718392275996891 It will be back in stock in September.

@komo Hello Komo, you may try to add the cameras to the Client via UID. If this still won't work, you may submit a request with the link below and our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new/

@drealine_329342379503810 @Arestis_676622578688071 A beta firmware version for RLC-823A with improved autofocus and patrol-tracking features are available now.
Anyone interested in testing the beta version are welcome to download here, https://drive.google.com/file/d/1nc2M8gYOOzuBhF_NVALYEAjLHcyCttJk/view?usp=sharing, and send me feedback via message or comment. Thank you.

@mysman You may submit a request with the link below and ask our team to check if you are running the latest firmware on your 510WA camera. With up-to-date firmware, you will enjoy the smart push feature.
https://support.reolink.com/hc/en-us/requests/new/

@chrisferguson01_686561743889029 Hi there, thank you for the feedback. You may submit a request with the link below and ask our team to take a further look into the issue. Our team will reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

@fabio-perri Thank you for the suggestion, Fabio. We will see if we can add this function to our NVR in a future update.

@aman-bhargava_686445917888689 Hello there, we may need more info to help you. Please submit a request with the link below and our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new/

@doug_356568532140246 Thank you for your suggestion. We will take this feature into consideration in future app version update.

@joseph_1979 Thank you all for the suggestion. Our team is adding a special notification sound option for users to distinguish doorbell button pressing notifications from normal camera detection ones. This feature will be available on app version 4.40, which is expected to be released in late September this year.

When the app is released, I will definitely publish the news to let you know. Stay tuned, Reolinkers!

@mrstsims_681782004461724 Getting your phone to ring when someone pushes the doorbell may not be available soon. Instead, our team is adding a special notification sound option for users to distinguish doorbell button pressing notifications from normal camera detection ones. This feature will be available on app version 4.40, which is expected to be released in late September this year.

When the app is released, I will definitely publish the news to let you know.

@cgrey8308_388961223586043 I am afraid that it is impossible for you to set up ownership for two cameras connected to your 4-camera system to another user. You can only set up an account for another user with access to all 4 cameras as they are connected to one NVR.

Anyway, I will forward your request to our team and see if we can add the camera selection feature on the user settings of the NVR system.

@doug_356568532140246 Thank you for the suggestion. I have forwarded it to our team and we will see if it is possible to add this feature to PTZ cameras in the future.

@shirley_715311519268997 Hello Shirely, thank you for the feedback. We may need to take a further look at your cloud account to find and fix the issue. Please submit a request with the link below and our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new/

@joseph_1979 Sure, Joseph. We are working on the next roadmap and some other exciting products now and will publish the latest news in the community. Stay tuned!

@rob-bacon_109652065468548 Hi Rob, current WebGUI doesn't support H.265 video codec, which is why you cannot view the 823A camera in clear mode. Our team is working on the improvement now. You may use the desktop client to access the camera and use clear stream. Hope this helps.

@tomo5432_677809804653234 Hello there, thank you for the feedback. We may need more info about your camera to locate the issue. Please submit a request with the link below and our team will reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

@s-stoessler_71959255531 Thanks for your detailed suggestion. We will definitely expand the ColorX series and hopefully, a 4G version of the ColorX camera will be released in the near future. Stay tuned!