Posts made by Reolink Lorenz

@hybris_504591858819267 Hi there, the ONVIF/RTSP ports are disabled by default with the latest firmware on the 823A camera. You will need to go to the port settings and re-enable the ONVIF/RTSP ports for third-party software integration. Hope this helps.

@tomcrean Hi Tom, thank you for the feedback. You may adjust the volume as instructed here, https://support.reolink.com/hc/en-us/articles/900000785186-How-to-Adjust-Volume-for-Two-Way-Audio-on-Reolink-App. Hope this helps.

@beilernate_335623710392463 Hi there, thank you for the feedback. Our team would like to take a further look into the issue. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will get back to you asap.

@jandernach_506784507535576 Hi there, thank you for reaching out. And yes, E1 Outdoor supports auto-tracking in the horizontal direction only. Hope this helps.

@parkingcorp-operations-ca_489770994942204 Hello there, as long as you provide a valid shipping address, the cameras shall be delivered.

Whether your package can be delivered is determined by local carriers. If you have received packages shipped to the locker before, you shall get the camera then. Hope this helps.

@effort1584_509461215056097 Which camera model you are using, please?

@gallsatx_201815426298062 Hi there, thank you for the feedback. May I know the client version you are using now?

If you don't know which version you are using, check out the image below to find it. Thanks.

@tolgahan_363789858889905 Hello Tolga, thank you for reaching out. I am sorry that your NVR does not fully support the RLC-823A camera as the NVR hardware version is too old.

The RLC-823A camera only works with NVRs with hardware versions H3MB18, N2MB02, and N3MB01. Even you have upgraded the NVR with the latest firmware, you may use the human/vehicle detection on your NVR. Hope this helps.

Anyway, you can still upgrade your NVR with the latest firmware here, https://reolink.com/download-center/. Click on PoE IP Cameras & NVRs, scroll down to find RLN16-410, and click on firmware to find the latest firmware for your NVR.

@rdunavent_430097646895270 Our doorbell camera supports both PoE and WiFi.

@www-manusharma_475779310244063 Hi there, thank you for reaching out. Sorry that you cannot set up a schedule for push notifications on battery-powered cameras (Argus Eco included).

Battery-powered camera users can only set up a PIR sensor schedule and this schedule will apply to all the other features. Hope this helps.

@ks Hi KS, thank you for the feedback. This is a known issue and we plan to get it fixed with a future update within 6 months. If there are any updates, we will let you know.

@neil-schulz_334083060215936 Hi Neil, we offer several black camera models. You may click the links below and find the black versions by clicking the Add to Cart button.

Argus Eco, https://reolink.com/product/argus-eco/

RLC-510A, https://reolink.com/product/rlc-510a/

RLC-410W, https://reolink.com/product/rlc-410w/

E1 Pro, https://reolink.com/product/e1-pro/

We are planning to release more black cameras in the future. Let us know which camera model you want to have in black.

@keithsrobertson_502667899429020 Hi there, you may check out this post to learn more, https://community.reolink.com/topic/2954/community-search-function-does-not-work-at-all. Let us know if you have any questions.

@dg I am afraid that not all of the features you are looking for will be available in the next update. It may take longer for our team to design and implement those features. Thank you for your understanding and support.

@bella_412621634248833 Hello Bella, thank you for the feedback. Our team is now looking into the issues with the Windows 11 integration. You may use the phone app or the web UI to watch video playback at the moment. Hope this helps.

https://support.reolink.com/hc/en-us/articles/360003981973-How-to-Remotely-Access-Reolink-Cameras-via-a-Web-Browser

@cabinfrank1953_483561354248353 Hello there, you will need to download Reolink Client to your PC, https://reolink.com/software-and-manual/, and download video files to your computer. Hope this helps.

Here is a detailed guide for your reference, https://support.reolink.com/hc/en-us/articles/900000645323-How-to-Download-All-Recordings-at-Once-via-Reolink-Client

@ple_499748832202987 Hi Ple, please go to Download Center, https://reolink.com/download-center/, and click on PoE IP cameras and NVRs. Scroll down to find RLN8-410 and click on Firmware.

Next, click on the blue down arrow symbol and choose the second v3.0.0.0.148. You will find the latest firmware for your NVR. Hope this helps.

@keithsrobertson_502667899429020 Hi there, we are sorry that there is no ETA when the cloud would be available in Europe. If there are any updates, we will let you know.

@schonuf Hi there, thank you for the suggestion. We will forward it to our team and see if it is possible to enable the talk feature for standard users with future updates.

Also, you may add some admins with limited administrative actions to use the talk feature. You may click here to learn more about the differences between the default admin and admins with limited actions, https://support.reolink.com/hc/en-us/articles/900000793086-Introduction-for-User-Account-Types-of-Reolink-Cameras

Hope this helps.

@aangulocarlos_506773502083222 We plan to launch a pre-order event for the video doorbell in May. If there are any updates, we will definitely post the news in the community. Stay tuned!