Posts made by Reolink Lorenz

@nathan_383793037746395 Hi Nathan, we will sell indoor chimes together with the doorbell.

@bitteroldmann_504481637408946 Hi there, thank you for the feedback on the 811A camera. Our team is now looking into the issue and seeing how to improve the design.

Besides, they will add a guide to the product page, which will guide users on how to adjust the camera angle by loosening the hex key.

Big thanks for your feedback again.

@therabbitnews_506472462807264 Hi there, thank you for reaching out. You may monitor the camera remotely via the phone app or desktop client.

Click here to download the software, https://reolink.com/software-and-manual/

Here are detailed guides on how to add cameras to the phone app, https://support.reolink.com/hc/en-us/articles/900000518883, and the desktop client, https://support.reolink.com/hc/en-us/articles/900003664686-How-to-Add-Cameras-or-NVR-by-UID-via-Reolink-Client-New-Client-

Hope this would help.

@jfail1_220965825159319 Hi there, thank you for the feedback. It is best to ask our team to push the latest firmware to your Argus 2 camera before adding the camera to Alexa.

Submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will reply soon.

@rob-vallone Hi Rob, welcome to the community. Not many users in this community own RLC-823A at the moment but you may find more owners in our Facebook group, https://www.facebook.com/groups/reolink.

@dg Thank you for the video and the detailed feedback. Our team is now working to get this issue fixed. Hopefully, the new mouse wheel zoom feature will be available in ver. 8.8.0, which is expected to be released in April. Stay tuned!

@ketchasketch_41410188820626 Hi there, thank you for the feedback. I am sorry that my previous post did not answer his and your question.

There is no way to delete videos uploaded to the cloud all at once. With the videos deleted, there is no way to recover them. Hope this clarifies.

@blakegray2017_448193416921267 Hi there, thank you for the suggestion. We will see if it is possible to sell the stickers as accessories in the future.

If you are in the US, you may take a look at the surveillance sign as well.
https://store.reolink.com/accessories/#surveillance-sign

@blakegray2017_448193416921267 This link still works, https://drive.google.com/file/d/1uJNeU99Xi-s1bNTUOKCVidlFCdI_I8Z3/view.

@dg

Draft 1: Our team is now considering if it is okay to add such a feature.

Draft 2: Thank you for the feedback and I will ask our team to take a further look into the issue.

Draft 5: Removing or hiding the blue selection rectangle would be very similar from our point of view. But our team is seeking a better way to realize this feature.

Draft 6: The mouse wheel zoom feature works in the multiple viewing mode. Make sure that you have selected the camera that you want to zoom in.
Images below show the difference before and after zooming in.
Before:


After:

@dg Thank you for the suggestions again. I have just discussed all your ideas with our team and here are some of the responses:

Draft 1: The live video feed is on standard or fluent by default. If it is on clear by default, it will take up much GPU and CPU capacity. To avoid any possible issues, we have limited the live feed to standard or fluent. And we don't plan to change this soon as we are still seeking ways to improve the structure and overall performance of the client.

Draft 2: The text may look different when the cameras are set on Standard or Fluent. This is because their resolutions (the number of pixels that are shown) are different. The text will change accordingly when their resolutions are changed. Simply put, the changes in the text have nothing to do with the client. You will need to change the streaming settings to reduce the differences among the text.

Draft 3 & 4: Our team is now looking into these two issues and see if it is possible to get them fixed in version 8.8.0, which is releasing in April.

Draft 5: We don't think it would be a good move to remove the blue selection rectangle as it indicates the source of the motion alert siren. Our team may need some time to find a proper way to improve this feature.

Draft 6: Aside from scrolling the mouse wheel to zoom in or out, you can also click on the live feed and drag in any direction.

@albert-miller193_506036202021013 Hi Albert, thank you for the detailed feedback. Our team is now considering if it is okay to hide the blue selection rectangle in a future update.

In terms of the mouse wheel zoom feature in multiple viewing, you will need to select the camera that you want to zoom in or out before scrolling the mouse wheel. Hope this helps.

@jb Hi there, thank you for reaching out. The 4G cellular services and SIM cards are for data transmission and the cloud service is for video storage.

Generally speaking, each 4G camera may use 1GB of data per month. You may contact local network carriers and see what data plan they offer. You may also check which network carrier offers the best cellular signal at your location.

In terms of cloud storage, you may click here to learn more about our cloud services and plans, https://cloud.reolink.com/. Let us know if you have any questions.

@trin785_502580062707923 Hi there, thank you for reaching out. Here is a detailed guide on how to set up remote viewing, https://support.reolink.com/hc/en-us/articles/360003539394-How-to-Access-Reolink-Products-Remotely, with port forwarding procedure included. Hope this helps.

@dg Hi there, thank you for the feedback. Our team is now looking into the issues and may fix the issues that you have mentioned above with a future update. Let us know if you have any questions.

@rampaart_496530995314937 Thank you for the detailed feedback and suggestions. Our dev team is now looking into your suggestions and will see if it is possible to implement such an update to our cameras. If there are any updates, we will let you know.

@ashbowden00 Hi there, thank you for the feedback. It is best for you to contact our support team to take a further look into your camera. Submit a request here, https://support.reolink.com/hc/en-us/requests/new, and our team will reply asap.

@spencer_415837063233716 Hi Spencer, the firmware you are using now supports vertical tracking. In this case, I suggest that you contact our support team to take a further look into your camera. Submit a request here, https://support.reolink.com/hc/en-us/requests/new, and our team will reply asap.

@rarjm_505057767411841 You may also activate/deactivate the Go Plus cameras by switching on or off the PIR sensor on the camera card on the device list page.

@thomas_504989428289754 Hi Thomas, the latest firmware for the 510WA is released on Jan. 20, 2022. You may try to upgrade your camera with the latest firmware here, https://reolink.com/download-center/, and see if the issue gets fixed.

If not, you may submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will get back to you asap.