Posts made by Reolink Lorenz

@richstruth_648215723893595 Jack, I am very sorry for the inconvenience caused. Our team has fixed the patrol-tracking issus with this beta firmware, https://drive.google.com/file/d/1nc2M8gYOOzuBhF_NVALYEAjLHcyCttJk/view?usp=sharing. You may try to update your camera with this beta version and let us know if it works for you.

@user_716636273283299_716636273283299 We are working on some exciting new ColorX cameras. Stay tuned!

@jk1211_705377705345248 I am afraid that we cannot make this button to work on Google Home right now. If there is any other news, we will let you know.

Introducing the RLC-81PA: Our new addition to the #ReolinkHighResolution family!
● 180° Pan Rotation ● 4K 8MP Ultra HD ● Color Night Vision
Here is a video example shows how the RLC-81PA camera rotates hortizontally. Reolink-81pa-3.mp4
Experience more flexible and full coverage for enhanced security. Check it out in our official store: https://reolink.club/45aZQLp

@jk1211_705377705345248 We are still seeking the best way to support this feature on Google Home. If there is any other news, we will let you know.

@user_716677721809041_716677721809041 You may post a screenshot here and it will help us better fix the issue. Thank you.

@pietronet_321732206801066 Hello Pierre, thank you for the feedback. We will add the talk button to landscape mode in the next app version 4.39, which is expected to be released within 2 weeks. Stay tuned.

@nic-willcocks_674386319167653 @RailFan-Arizona_485965826351268 Thank you for the feedback. We may need more info to locate the issue. Please confirm if you are using RLC-823A and RLC-523WA cameras. Also, it would be great if you can post a screenshot of the v8.11 that shows the PTZ control is not shown. Thank you.

@bk Thanks for the feedback. Our team is working on the patrol-tracking feature improvement to allow the camera to continue patrol after tracking. This improvement will be added to a future update. When we have any other news, we will let you know.

Speaking of the detection grey out area setting, our team needs more time to investigate and find the best solution. Anyway, thank you for sharing your ideas with us.

@user_716881679122603_716881679122603 Hello bling, thank you for the feedback. We may need further information to locate and fix the issue. Please submit a ticket with the link below and attach some of the video clips to the ticket. Our team will take a further look and get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

Take the Scene Mode Survey and Help Us Improve!

Hello, Reolinkers!
It is Get to Know Your Customers Day! We have received many suggestions and advice for Scene Mode, and now we want to gather your valuable opinions and make some important improvements.

Link to survey: https://reolink.club/3DlFkvG



This survey takes you no more than 2 minutes. Thank you for helping us!

@user_716636273283299_716636273283299 Thanks for the feedback.May we know more about your camera firmware version, iOS app version, and NVR hardware/firmware version? Thanks.

@alonsofrederic76_542164416508066 Thank you for the feedback. We may need further info to locate and fix the issue. Submit a request and our team will reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

@gc2469_333498658910393 You may follow this guide to adjust the volume, https://support.reolink.com/hc/en-us/articles/4409103471513-How-to-Adjust-Camera-Volume-via-Reolink-App-Video-/.

If this won't help, submit a request here and our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

@neoxen_689456600318178 We have also released firmware v3.1.0.2217 for 823A that supports auto-tracking even if the camera is on patrol mode.

@goldenpeach432_475510997356680 Thanks for the feedback and we are working on the motion tagging. Stay tuned!

@sr29067_335834240397567 Thank you for the feedback and we may need more information to locat and fix the issue. Please submit a request with the link below and our team will reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

@mamymam2013_465350299701478 Thank you for the feedback on windows client version 8.8.4. We have released version 8.11 and you may get it from download center: https://reolink.club/3XVXX2s

If the issue you've encountered on version 8.8.4 still happens on version 8.11, let us know and we would love to help.

@user_713403785318571_713403785318571 Thank you for the feedback but we are sorry that manually switch between h265 and h264 codec is not available now. Hope this helps.

Reolinkers,
The latest firmware version for RLC-823A, v3.1.0.2217, brings you clearer night vision and better auto-tracking performance. And it is now available for download.
Download now: https://reolink.club/3OdJtYA


What's new:
1.Added a Gradual option to the frame rate mode. When previewing at night, the frame rate gradually adjusts to adapt to the ambient brightness. (Suitable for fast-moving objects, as the existing "auto" option may not deliver the best night vision images.)

● Setting: "Stream"- "Frame Rate Mode"-" Gradual"


2. Optimized auto-tracking in night color mode: Camera starts panning and tilting when the tracked object (person/vehicle/pet) is at a certain distance from the edge of the frame, ensuring that the tracked object remains in the central portion of the frame.

3. Optimized AF (Auto Focus) functionality.

4. Updated webUI version.