Posts made by joseph_1979

@marius_ss_846431955587247 First of all I am not an employee of Reolink but rather a customer like you. I use a timeslot of my free time to provide support to members wherever possible. My support is based on my technical knowledge and usage of the some cameras.

1. Overwrite under record: This feature automatically deletes the oldest video recordings when the storage medium (SD or HDD) reaches capacity. This ensures continuous recording by freeing space for the new footage, thereby maintaining a seamless loop of recent video data without manual intervention. Note that this is not applicable to FTP.
2. If you are technical I suggest you to capture a Wireshark trace and check what is wrong. FTP is the easiest protocol. You may also install Cerberus or Filezilla ftp server and check if this issue crops up. You may also check the log on the ftp server. The OS is based on embedded Linux BusyBox and they have not added the SSH (an so no SFTP) feature. Delete is not allowed. However, we have requested the deletion feature since the launch of their first camera. But this was never provided. You may email them and ask them too.
3. I ftp all the files to a Cerberus ftp server and never had any issue.

@big_ted I have almost the same situation. I have two battery operated DUO 2 and they have different fw. I told them to push me the newer fw on one of them. They told me that the installed version is the newer. I told them not the case as can be seen from the compilation date and the index value. They need to understand that some of the customers are quite technical, some are engineers with Master degrees and lots of experience.

@smiles_891607800037615 What is the hardware version? You can get it from Info menu.

@big_ted I do have the Argus 4 Pro and already observed connection instability. I am on a previous fw and will ask for this newer fw to check it out.

But why we have to ask support for new firmware for battery cams? Have been complaining for years now.

@marius_ss_846431955587247 Check if you have enough space at the remote ftp server.

@smiles_891607800037615 This is the doorbell. Go and check at their Download Center. Just check your hw version.

@jarkle_102655751254268 Not yet allowed.

@gene-vigelis_483550958342399 It's available on Android. Follow this link https://support.reolink.com/hc/en-us/articles/360026209593-How-to-Adjust-Reolink-Device-Order/#:~:text=Launch%20Reolink%20App%20and%20go,to%20rearrange%20the%20device%20order.

@mamymam2013_465350299701478 Like it or not, we have to adapt. Sometimes we have to let it go as it is totally useless and in addition it will be detrimental to our health.

@mamymam2013_465350299701478 unfortunately, this is the world today.

@antifurto81_791710420271247 Not yet available.

@reolink-oskar what are the plans of adding SFTP? A number of on-line FTP services don't support FTPS.

How about adding a features where camera takes a snapshot every x intervals and ftp the picture?

@mamymam2013_465350299701478 I am a customer like you and I fully understand your frustrations. I cannot understand why their software lags when compared to their competitors. And we are here to tell them where to improve and what we really wish to have. I do email them but finally it is their decision. I do have problems which remained unresolved.

It is hard to make a name but it can easily be destroyed. And there are lots of brands to chose from.

@issom you need to contact support to push you the firmware.

@user_615023925190704_615023925190704 Of course. But see how often it is upgraded. Android/IoS clients are updated more frequently.

@robert-hammond_315369854550200 I had that client (8.18.9) and rolled back. It fails to load the weekly event history for the HHP. Other than that I didn't notice any difference. Most probably it includes new functions for new cams releases.

If you want to download it use https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.18.9_0.exe

@reolink-oskar Just to add a note: Some people have complained of condensation. Well, a camera that has power will generate a small amount of heat. The cold air outside versus the slightly temperature of the camera will create condensation on the inside of the lens. The colder and the more humid the climate, the longer this effect will last. Normally this shall disappear after a day or two.

@corky_737880191164642 Because the object stays longer in front of the camera. I charge mine every two months with an average daily usage of 10 min.

@kimchigun I don't think their competitors allow that. That's only through 3rd party applications.

@kimchigun Yes, that's the event list. Hopefully it shall be deployed on the NVRs.

I don't think that they will ever allow other cams from different suppliers to be monitored through their NVRs. Personal opinion.