Posts made by joseph_1979

@joey_845505483210969 I don't have this NVR. Can you connect the camera to your home WIFI and then add the camera to the HUB using its UID.

@skeptouchous Submit your issue to support on support @ reolink . com. Include as much information as possible.

@peter-shipley_356223016001722 Per detection type and including schedule.

@byteusmax We need to have IFTTT/matter/MQTT on the camera and then we can configurate the action. Maybe sounds the siren of an internal camera.

@mamymam2013_465350299701478 Well, I upgraded from v8.15.7 to v8.16.8 and didn't get any issue.

@cl3375_429632933294267 I guess you have audio but no video. You may need to install the DirectX redist. Which previous version you were running?

@neckulay_302639450382509 Try their deals on their website.

https://reolink.com/flash-sale/?gad_source=1&gclid=CjwKCAjwzIK1BhAuEiwAHQmU3mnWkcB2IZWr_ZDTsc9VKYwgVju-7HJMdCYPlFndfwbuodvBgPYQZxoC-rYQAvD_BwE

@user_847784468504826_847784468504826 I don't have this NVR. You may contact support on support @ reolink . com.

@user_847102702784708_847102702784708 It's nice to hear that you were able to get the UID. Well, if they gave it to you then it should be public. It may help others who are in the same situation. But don't paste it here. Customers may request it through support.

There are on-line sites which can provide the QR code for WIFI. So once camera gets connected to the WIFI and you know its IP then you can use

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"GetP2p\",\"action\":1}]" "https://IP_OF_CAM/cgi-bin/api.cgi?user=USER&password=PASSWORD"

Where USER is admin and PASSWORD is empty after cam is reset.

And in the response you get the UID.

@doug_287588879077543 Just use the scroll wheel on the mouse and you can zoom in and out.

You can download a previous version using the following.

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.16.8_0.exe

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.7.exe

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.6.exe

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.2.exe

When using the Windows client from an external network, the stream always default to FLUENT when you open any camera live view. This is because they are using 3rd party service (Azure/AWS) to forward the media from the camera to the client. The bandwidth is not infinite.

Note that we have requested support several times to leave the stream setting as set by the user even when using the client on an external network. You may email support on support @ reolink . com and endorse your request.

@gingerm0nkey_681484548567288 I suggest you to email support on support @ reolink . Com.

@user_847287387496638_847287387496638 that's the transformer. So input to the transformer is mains 240V AC and the output varies between 8 and 12V. I do not know the VA of the transformer and if it is less than 12VA you might have an issue to power up the doorbell. It is recommended to have transformer with an output of 24VA.

I cannot see the solenoid to activate the chime. Could it be in another box? If you find it you need to bypass it ...trans and out.

@bamainark_709557840093322 Check that the usb plug is well inserted. Has there been any strong winds?

So the camera has been fully charged when charged through a power adapter. If the charge has been kept then the battery looks healthy. So either a connection issue or the Solar panel. If you see the charging sign from the applications, it means it is charging.

https://support.reolink.com/hc/en-us/articles/900000658523-How-to-Check-Whether-the-Solar-Panel-is-Charging-the-Battery-or-Not/#:~:text=Method%201%3A%20Check%20the%20battery,icon%20shown%20on%20the%20camera.

@user_847102702784708_847102702784708 Do you know the previous SSID and password of the WIFI? If you know them then you can set your smartphone hotspot with these parameters and log on the camera. You need the password of the camera too. If you do a reset then all the settings including the WIFI are lost.

You may try to email support on support @ reolink . com. But in the absence of the invoice from Reolink I don't think that they will provide you with the UID. Nothing to lose.

@user_835359262499047_835359262499047 Not yet. Maybe to get a better idea I suggest you to email support on support @ reolink . Com

@big_ted thanks a lot. There is the zero now :).

@crimp-on_62210811129 I tried to manually download it from their server and got access denied.

@big_ted Not yet available in Europe. In Ozzie, you are on the highest priority :).

@big_ted Not yet available on their Download Center. It shall include the latest (eg HUB) and any near future releases.

Access denied : https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.16.8.exe

@user_845778877505736_845778877505736 Are you recording to the NVR, HA or any other storage? Most probably you are getting recordings for any motion.