@kementsu_348995220541676 What's your firmware version now? You can try to download the latest firmware on our download center first, Download Center – Reolink. You can see if the problem can solve.

@jaiknight_591730776215561 Hi there, sorry that only the wifi doorbell supports the rich notification. The PoE doorbell doesn't support it. It may not change in a short time. I will let you know if there is any news.

@joseph-chircop_497308027822318 Thank you for the suggestion! There are many features under development. So it may need some time to evaluate and come out.

Hi all,
I know that many of you have received the Duo 2 now. How to make good use of this 180°FOV camera? I will give you some tips about installation scenarios, settings, and more in this post.

Recommended installation scenarios

1. Put the Duo 2 at the high position and point to a wide place like the garden, backyard, driveway, and more.

2. Put the record target at 3 meters away. The image can align better at this distance.

3. Do not have reflective objects like walls on both sides to block the infrared light. If there is a wall on the sides, the wall may reflect the IR light and expose the video image.

From Reolinker

From user "Jedi"

Which position do you place for your Duo 2? You can post the picture in the comment!

Software Settings

1. Image Stitching(Settings>>Display>>Advanced>>Image stitching)
We know that the wide image is to connect two images from two lenses. So sometimes it may not align well. This image stitching setting is to align the image better. If you find that the two images are not aligned, you can use this setting to adjust.





Distance: Fine-tune the distance to achieve the best effect
The distance setting means that the image can align the image in the best effect. It is 8m at default. We don’t recommend adjusting this setting.

Positions: Fine-tune the image's horizontal/vertical positions

Here are the before-and-after pictures to show the differences before and after adjusting the position. 

2. Work like a one-lens camera: Settings will be unified
Duo 2 is not like Duo and it is just like a one-lens camera. So their settings will be unified. For example, you can set up to four privacy masks for Duo 2 just like the one-lens camera while the Duo set privacy masks for two lenses separately.  

Software Display

APP/Client
You can view the 180° panoramic on the APP/Client in single/multiple views.

Not stretch in Client multiple views
If you find that your Duo 2 image stretch in multiple views, you can try to upgrade your Client to the latest version Client v.8.8.1. We have changed the stretch image of the Duo 2 in multiple views from Client v8.7.3. App & Client - Reolink


NVR
Duo 2 will only occupy one channel of the NVR. For the NVR with H3MB18, N2MB02, and N3MB01, after the upgrade, the NVR can live view up to 6MP. So if you want to view the Duo 2 in the NVR, you can set the mainstream resolution as 4096*1536.
For the NVR with hardware versions N7MB01, N6MB01, and N5MB01, you can view the 8MP image of the Duo 2 in NVR/APP/Client.

How to expand the Duo 2 in two windows:
Click the below “change the image” button and you can expand the image.
Edit: Only available with the NVR with hardware versions H3MB18, N2MB02, and N3MB01 in the latest firmware version on our download center. For the RLN36, the NVR is still testing and it will be put on the download center soon. Stay tuned!

Troubleshooting

1. If the Duo 2 Wifi connected to the NVR doesn’t have a stable loading, you can try to change to the 5GHZ Wifi.

2. If the AI detection doesn’t work well at night, please try to contact our support team to have the new firmware solve the issue. This firmware will also be uploaded to the download center soon.

User review part:

Compared with Duo, Duo 2 has a 180°FOV and person, person/vehicle detection, time-lapse function, and google home support. For the comparison between Duo and Duo 2, some users have posted their reviews. If you are interested, you can read more here.

https://community.reolink.com/topic/3976/review-duo-2-poe
https://www.reddit.com/r/reolinkcam/comments/wnm60t/duo_2_poe_is_everything_i_want_and_need/
https://www.reddit.com/r/reolinkcam/comments/wxyp6q/duo_2_vs_duo_image_size/
https://www.reddit.com/r/reolinkcam/comments/wwny7p/reolink_duo_vs_duo_2_fov_comparison/

You can find more reviews by searching “Duo 2” in our community.

Welcome to share any tips here!

@user_602335641129003_602335641129003
1. Set up a motion recording schedule.
Alarm: motion recording Timer: continuous schedule
Guide: https://support.reolink.com/hc/en-us/articles/360003592694

2. Set up push notifications
https://support.reolink.com/hc/en-us/articles/360004189214-How-to-Enable-Push-Notifications-on-iOS-and-Android-Phones

3. If you want to playback in the APP, you need to insert an SD card in the camera.

@user_600420163772446_600420163772446 Hi there, the file name of the Cloud file can only see when you download it. I have forwarded your request to the product manager.

@vigy_591093180735512 When troubleshooting, we will use the least info to solve the issue first. And there is a setting named diagnostic log in the settings>> maintenance.

@user_602823464235116_602823464235116 There may be a graphic card issue. You can submit a request here and our tech will have a look at your specific case. We will collect more cases and make it better.

@user_594546338254900_594546338254900 The doorbell wifi camera is on pre-order in US/EU now. For other countries, we will try our best to make it available. You can check more on the page, https://reolink.com/product/reolink-video-doorbell-wifi/.

@vigy_591093180735512 Hi there, can you explain more on this button?

@campbell_99 Thank you for your feedback. We are still optimizing the auto-upgrade feature and the new firmware push strategy. We will make it better.

@frederic_246469425098906 Hi there, it is the hardware limit. So some products and functions are not compatible. If there is any update about the new firmware, I will let you know. Thank you for your understanding!

@rust3_500064988901523 Hi there, the doorbell is not available in the UK now. Limited to the stock, our chimes don't sell as an accessory now but there will be one included in the package. When our stock is enough, we will sell in more countries and make the accessory available.

Hi, y’all,
Our APP v4.32.0 is released today. You can download the Android/IOS APP v4.32.0 in the Google play store or Apple store.
The APP adopts a grayscale release strategy, so the update time will be different in different regions. Please pay attention to the recent update.

You can download the Android APP here if you don't use the Google play store, https://bit.ly/3wTsmCj.

Changelog:
1. Added Two-Factor Authentication(2FA) to guarantee your account safety
Updated: The 2FA feature is under the beta testing stage and is not available for all users now. We plan to officially add the 2FA function to the app and our website by the end of October or early November. When it is available, we will definitely let you know.

If you enable the Two-Factor Authentication(2FA) of your account, you need to enter a verification code after submitting your account info. You can know more about the 2FA here, https://my.reolink.com/two-factor-authentication/.

Where to enable the Two-Factor Authentication(2FA):
Website>>My account>>Account details>>Security>>2FA
You can also directly click this link to enable the 2FA, https://bit.ly/3AUkS4v.



2. Changed IoT page UI and logic
IoT page: Internet of Things
You can connect your wifi plug and floodlight with the Reolink devices on this page.



3. Optimized Wifi plug-adding process

4. Fixed known bugs

@d-beckers_494387272687778
Can you tell me your firmware version of the E1 Outdoor?

@greatdealy_548738876866765 Thank you for your support！

@dg Please try to submit a request to let our tech check the case, Submit a request – Reolink Support.

@user_602335641129003_602335641129003
If you enable the continuous recording of the camera, you will only see the continuous recording on the web. The motion recording is included but it will not mark on the line.

If you want to view the motion recording only, you can disable the continuous recording and view and set up the motion recording schedule.

If you want to view the motion recording mark on the line, you can playback the videos on our PC Client. App & Client - Reolink

Setting->Surveillance->Record->Schedule

@homereocam_179474705989877 I will let you know if we do the update of the supporting chime. Thank you for the feedback!

@user_600420163772446_600420163772446 Hi there, can you try to reset your camera first? https://support.reolink.com/hc/en-us/articles/900006331423-How-to-Reset-Reolink-E1-ZOOM

If it can't work, you can try to download the latest firmware on our download center, Download Center – Reolink. After upgrading, if the problem remains, please submit a request here, Submit a request – Reolink Support.