Posts made by Reolink Lorenz

Dear Reolinkers,
we are excited to announce that our call center is now open to serve you better!

● Phone number: +1 8888951558
● Operating hours: Monday to Friday, 9:00 AM to 6:00 PM EST.
● Support: English Service Only. Toll-free for US&Canada.

At Reolink, we take your satisfaction seriously, and that's why we're actively improving our customer services to ensure you have the best experience possible. So feel free to reach out – we're here to help!

@james-jenner_683177101791235 Hi James, you may tap on the timeline and drag to find the latest video. And we will see if we can add an option to allow users to change the order of recordings in future app updates.

@user_719363859189948_719363859189948 You may contact our support team for more help on power supply.
https://support.reolink.com/hc/en-us/requests/new/

@paul_321739826311380 Sorry for the late reply, Paul. If your Duo camera doesn't work anymore, you may contact our support team for further help.
https://support.reolink.com/hc/en-us/requests/new/

And we don't recommend that you use two solar panels together to power up a camera as extra DIY work will be required. Hope this helps.

@sdaney33_687568009457987 Hello there, thank you for the feedback. We may need more information to find and fix the issue. Please submit a request via the link below and our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

@theriddleofthesands_688744650887301 Hello there, you may submit a request with the link below and our team will take a further look at your cloud account and plan.
https://support.reolink.com/hc/en-us/requests/new/

@daniel-morse_687439028269343 Hello Daniel, the E1 Outdoor camera doesn't support Profile G. Hope this helps.

@dimitre-sarnov_385373657403624 Thank you for the info. If you need any help to get the XCP...HKN camera back online, submit a request with the link below and our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

@colin-grimshaw_430254205366491 Thank you for your suggestion, Colin. We will take this into consideration and see if we can make some changes in a future update.

@drphoto124 Thank you for the feedback, Brian. I am not sure whether you have received replies from our team yet. I would recommend that you continue to get help from our support team since we don't get any detailed information about your NVR hardward and firmware version from your post. The info is very important for us to find and fix the issue.

@marian-siczek_715086104985814 I don't think any external siren can be added to an 8-channel NVR directly.

@hamzah_682247424131820 Looking strange...You may submit a ticket here, https://support.reolink.com/hc/en-us/requests/new/, and our team will get back to you very soon.

@dimitre-sarnov_385373657403624 Thank you for the feedback. May I know if the UIDs of your 411WS and 410WS cameras start with XCP?

To improve software performance, we have developed a new Client framework since v8.10.4. However, the new framework may also bring connection issues for the XCP devices and the new Client due to hardware incompatibility. For the best security experience for your cameras, we recommend that you keep using Client v8.8.x or below. Hope this helps.

@vodkan_410792752525441 Hi there, we would like offer you a customized beta firmware to lock the camera on 3G only. You may contact me via message and I will share more info with you later.

@martinist829_445588003520745 A version refers to cameras with built-in smart detection feature. This feature greatly improves detection accuracy and allows users to tailor their detection preference.

@panayiotis279_708006278713495 Thank you for the suggestion. We will see if we can add this feature to the NVR with future updates.

@user_maximus_decimus_712191681798370 You may contact our team for further info and help, https://support.reolink.com/hc/en-us/requests/new/.

We are exciting to introduce the next-gen Reolink 4K battery/solar-powered 4G camera, the Go PT Ultra!

This fantastic 4G LTE standalone camera is perfect for remote property security with the clearest details captured day and night.







Key features:
● 4K 8MP Ultra HD
● Battery/Solar Powered with 6W Solar Panel
● 355° Pan & 140° Tilt
● Smart Detection
● Color Night Vision

Learn more: https://reolink.club/3YehwDp

@ema-vanni_499069141442706 Hello Ema, this feature is working as intended. I have confirmed with development that users cannot set up detection zone for Others on any cameras with smart detection feature. This is because the built-in smart detection algorithm can only locate the position of human, cars, and pets and decide whether to trigger an alert when these objects are in or out the detection zones.

For any other objects, the algorithm can neither make a judgement accroding to their shapes nor determine if an alert shall be issued. That's why users cannot set up a detection zone for "Others". Hope this helps.

@user_718073833693360_718073833693360 It is working as intended. I have confirmed with development that users cannot set up detection zone for Others on any cameras with smart detection feature. This is because the built-in smart detection algorithm can only locate the position of human, cars, and pets and decide whether to trigger an alert when these objects are in or out the detection zones.

For any other objects, the algorithm can neither make a judgement accroding to their shapes nor determine if an alert shall be issued. That's why users cannot set up a detection zone for "Others". Hope this helps.