Posts made by Reolink Lorenz

@user_721065332191480_721065332191480 Which app version are you using now?

@blackwolfsden_718392275996891 You will need to turn on the push notifications on the 36ch NVR settings and customize the notification time periods in the cameras. Hope this helps.

@victoria_627138625310723 Hello Victoria, thank you for the feedback. My team would like to take a further look into the missing PTZ button issue. Would you like to please send me a screenshot of your Client software that shows the missing button? Thank you.

@lochiel_470803115704506 @tomasz-w-szwed_375777793847467 @svearike1_438381197742242 May I know if you guys add your cameras/NVRs to the Client via UIDs or LAN scanning? Thank you.

Sorry to keep you guys waiting. I am afraid that Reolink cannot offer additional chime for the video doorbell now. Our team is still seeking the best solutions on the additional chime.

Meanwhile, our team is adding new features to the app and doorbell, including the distinguish notification sound when someone pushes the doorbell button, for improved user experience.

If you need any additional help on doorbell and chime, feel free to contact our services team.
https://support.reolink.com/hc/en-us/requests/new/

@p-deugd078_688949574361597 Thank you for the feedback. You may contact support and ask for further help with the video download.

https://support.reolink.com/hc/en-us/requests/new/

@johntk86_688957430022897 This junction box works for RLC-511.

https://store.reolink.com/accessories/#junction-box-b10

@qualitystreet360_438079762100362 It would be best that you or your client contact support to take a further look at the issue. Our team will reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

@user_720521971118256_720521971118256 Do you want to access your NVR within LAN or remotely? You may check out the two articles below.

Local access within LAN: https://support.reolink.com/hc/en-us/articles/360003452893-How-to-Access-Reolink-Cameras-NVRs-Locally-via-Web-Browsers/

Remote access: https://support.reolink.com/hc/en-us/articles/360003981973-How-to-Remotely-Access-Reolink-Cameras-NVRs-via-a-Web-Browser/

@damo_720489830449280 It may take 1 to 2 minutes for the camera to create and compress video footage after it is triggered to record and send you notifications. If you tap on the notification before the video footage is successfully generated, you will be directed to the live screen.

If you tap on the notifications minutes afer it is sent, you will be directed to the actual alerts. Hope this helps.

@ph38 Thank you for the suggestion and I have forwarded it to app team

Sorry to keep you guys waiting. I am afraid that Reolink cannot offer additional chime for the video doorbell now. Our team is still seeking the best solutions on the additional chime for the doorbell.

Meanwhile, our team is adding new features to the app and doorbell, including the distinguish notification sound when someone pushes the doorbell button, for improve user experience.

If you need any additional help on doorbell and chime, feel free to contact our services team.
https://support.reolink.com/hc/en-us/requests/new/

@yzjeff_445932803580135 Thank you for the feedback. Please specify the iOS app version you are using now.

@ema-vanni_499069141442706 Hi Ema, as explained earlier, it is normal that the "Paint" button is not available in "Others" and it is designed to work in this way. As explained earlier, the detection zone feature works with the smart detection algorithm.

When you choose the detection type as "Others", the algorithm is not in use. That's why you cannot paint sections where you don't want to receive alerts about. The smart detection algorithm only works for human, car, and pet detection.

To get the most accurate detection performance with less insignificant alerts, you may choose "Paint All" in "Others" to stop the camera from detecting motion events aside from human activities, passing by cars, and animals. Hope this helps.

@delgado-s-it-solutions-llc_685191490785496 You may follow this guide to set up the alarm on the RLN36 NVR, https://support.reolink.com/hc/en-us/articles/9058739003161-How-to-Set-up-Alarm-In-Out-on-NVR/.

If this won't help, you may submit a request with the link below and our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new/

@user_708046200041603_708046200041603 Hi there, we don't offer spare charging port for Go PT Plus camera. You may submit a request with the link below and our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

@stevestat16_682157793505659 You may submit a request with the link below and our team will help you with the setup.
https://support.reolink.com/hc/en-us/requests/new/

@atelierediteur_687864006292088 Thanks for the feedback. It would be best that you contact support and attach some photos to the request.
https://support.reolink.com/hc/en-us/requests/new/

@james-jenner_683177101791235 Thank you for your suggestions again, James. Our team is working on playback features and layout improvement now and will release a beta version in the coming months.

When the beta version is available, I will release the news here in the community. You are definitely invited to test it out. Stay tuned and I am looking forward to your feedback!

@dimitre-sarnov_385373657403624 As explained earlier, cameras with XCP UIDs work with Client version 8.8.x or below. We don't plan to get them to show in version 8.10 or above. Hope this helps.