Posts made by Reolink Lorenz

@ben-l_363180304232580 Hi Ben, you may check this post out.
https://community.reolink.com/topic/4521/trackmix-new-firmware-update-auto-tracking-range-tracking-schedule?post_id=17755

@user_721697477497073_721697477497073 Hello there, thank you for the feedback. We may need more information about your NVR and its hardware and firmware versions to find the issue.

Please submit a request with the link below and our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

@eaorger_572811444916860 Hi Eric, thank you for the feedback. The infrared light reflection will definitely affect the nighttime images. You may try to adjust the camera angle to get better night vision.

Speaking of the sound, you may contact support and send them video samples. Our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

@nrennie_689581271777802 It would be best that you contact support to take a further look.
https://support.reolink.com/hc/en-us/requests/new/

@jonas_3602 We have released some beta firmware version with webhook for PoE/WiFi cameras with an A in their names, such as 510A, 810A, and 523WA.

If you are using one of these cameras, contact support and our team will send you the beta firmware for testing.
https://support.reolink.com/hc/en-us/requests/new/

@joseph_1979 Here is the link to download the APK file of Android app.
https://drive.google.com/file/d/1dMFXoNTRIXAX_ErhoxX_ZHg2U_gaX6E1/view?usp=sharing

Exciting News: Our latest Reolink App v4.39 is now released.

What's New:

1. Added two-way talk to landscape mode;
2. Added User Feedback section to sidebar menu;
3. Other optimization.

Find updates on Google Play or App Store and take your security to the next level!

Note: The APP adopts a grayscale release strategy so that the update time will differ in different regions.

@RailFan-Arizona_485965826351268 @nic-willcocks_674386319167653 @Pratah_629754191183937 @rnr1995_374821876998367 @Ilpo_330790171304133 @user_700385334124771_700385334124771 @jerry_538221416280211 Hi Reolinkers, we have released a 8.12 beta version that fixes the missing buttons on live view page. You may donwload the beta versions and let me know your feedback. Thank you.

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.12.0-nui.exe

@victoria_627138625310723 Hi Victoria, you may also try to download this 8.12 beta version and see if this fixes the missing clip and PTZ buttons. Let me know if you have any questions or need any help.

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.12.0-nui.exe

@tinchotommy_222364008116413 Thank you for the update. Our team would like to ask you to help us take a further look into the issue. Please contact me via message and I will reply very soon.

@rageykiwi_622687856689222 You may try to delect the camera and re-add to the device list. If this won't help, contact support via the link below.
https://support.reolink.com/hc/en-us/requests/new/

@gpborges_691254708244639 Thank you for the suggestion. We will add a distinguishable sound to visitor notifications when someone pushes the doorbell button and this new feature will be released within a month. Speaking of video call, our team is still seeking the best solution. Stay tuned for the updates.

@victoria_627138625310723 Hello Victoria, thank you for the feedback. Our team would like to take a further look into the issue. Would you love to do us a favor by allowing a remote access to your PC where the 8.11 version is installed? Feel free to write to me via message or email (lorenz#reolink.com, replace # with @) and I will reply very soon.

@neil_chaplin_is_450076909830276 Thank you for your suggestion and I have forwarded it to development team.

@loginssaga_652125605548964 Contact support and our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

@kujko_426771546890437 Check out this troubleshooting guide:
https://support.reolink.com/hc/en-us/articles/360039401593-Connection-Failed-when-remotely-Accessing-Reolink-IP-Cameras/

@user_721183808430250_721183808430250 Hello there, this community is for Reolink users to discuss Reolink cameras. I am afraid that you are not looking for user manual for a camera made by Reolink and no one from this community can help.

@ask_670415497359871 You don't need an SIM card that can be used both in Bulgaria and the UK. If you 4G camera is installed in Bulgaria, it will work with SIM card from local network providers in Bulgaria, which include Vivacom and A1.

As long as your camera in Bulgaria is connected to cellular network with SIM card from Vivacom or A1, you will be able to access the camera to watch live or video playback when you are in the UK. Simply put, you will need to use a SIM card from a local network carrier which is located in the same place that the camera is installed. Hope this helps.

Our user #nohorsehan installed a Go PT Plus camera in her horses stable.

"My favorite thing about the Reolink camera is, no matter where I am in the world, I can still check on my pony. Quick evening check while I'm at the beach, just checking she's in and has food."️



How did that work?

"I’m using the Go PT Plus which is battery-powered and has a SIM card in it, meaning we don’t need power or WiFi at the yard."

https://youtube.com/shorts/k4TSo6YVduA?feature=share

Go PT Plus and other #ReolinkStandalone cameras provide ultimate flexibility and convenience. No matter where your summer takes you, stay connected with your property and the things that matter most.

Get your Reolink Go PT Plus and experience the #holidaysecurity: https://reolink.club/3DwSINl

@decko999_126212170571978 Which Client version are you using now?