Posts made by Reolink Lorenz

@jorgensen-henry_551013841555661 Hello Henry, thank you for the feedback. I would recommend that you contact support directly.
https://support.reolink.com/hc/en-us/requests/new/

@dylan_674349904887874 Hello Dylan, I am sorry that you cannot select and share only one or two cameras with others when these cameras are directly connected to your NVR.

You may specify your system model name and I will see if it is possible that you use a PoE switch between the cameras and NVR. In this way, you can select the cameras that you want to share and use a PoE switch to make this happens.

@drealine_329342379503810 Yes, in this beta version, partol continues after auto-tracking.

@ramms_119 Thank you for your kind words. The notifcation sound issue will be fixed in in version 4.40.

@joseph_1979 Joseph, I get a reply from our team that the custom push sound issue will be fixed in v4.40.

@victoria_627138625310723 Thank you for all the feedback, Victoria. Would you please give us a permission for remotely accessing your Client software so we can locate and fix the issue? Thank you very much.

@joseph_1979 Noted. Will ask our team to take a further look.

@mirlus_722020426842335 You may try to reset the camera and re-connect the camera to your new WiFi network.

https://support.reolink.com/hc/en-us/articles/360024912174/

@jemiester_436496845766907 Thanks for the info. We are sorry that we no long offer troubleshooting for previous version.

You may update the iOS app to the latest version 4.39 (find it in app store) and see if it the issue remains. Hope this helps.

@junipered_274025258799271 Thank you for the feedback. If you don't want to publish UID of your NVR here, you may contact support directly and our team will reply very soon.

https://support.reolink.com/hc/en-us/requests/new/

@user_721936541348000_721936541348000 You may provide more info and contact support directly.
https://support.reolink.com/hc/en-us/requests/new/

@jemiester_436496845766907 Which app version are you running on iPad? Please specify. Or else, I cannot offer any help.

@joseph_1979 Thanks for the feedback. May I know the previous version you were using before updating to v4 .39? Is it v4.38? And have you cleared the app memories? It would also be nice that you provide your phone brand and model name. Thank you.

@axel_92_537601962713277 Yes. Feel free to contact me via chat.

@tomselbyuk_331910860959874 Thanks for the feedback!

@joseph_1979 I don't think so. Our team won't put this option in next firmware updates as they don't think 3G connection will meet most users' needs.

@joseph_1979 I am afraid that our team don't plan to make any further changes to single camera live view and we will stick to the 1:1 player.

@tomselbyuk_331910860959874 Thank you for your feedback. You may try to download this beta version and see if you can find the PTZ button on the E1 Zoom live view sreen. I am looking forward to your reply.
https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.12.0-nui.exe

@joseph_1979 Aside from the updates mentioned in the original post, we mainly add support of some coming-soon products to the app. Also, we have added user feedback survey and improved the QR code scanning experience in this update.

@ryan_35615385 Hello Ryan, thank you for the suggestion. Reolink is definitely planning to add such a smart feature to our cameras and systems to build a smart Reolink ecosystem.

But it may take longer. If there is any news, we will let you know.