Posts made by Reolink Lorenz

@april-burrow_284717096751347 Hi April, thank you for the suggestion. I am sorry that Reolink won't release a smaller Go PT camera. You may click here to learn more about its size and weight, https://reolink.com/product/reolink-go-pt/#specifications

@frost Of course, you shall upgrade your NVR with the latest firmware.

Here are some of the updates of the new firmware:
1. Optimized UI display and interaction.
2. Solved the problem that the camera prompts “connecting” instead of “connection succeeded” when it’s added to the NVR.
3. Solved the problem of failing to set flip for some channels via a web browser.
4. Optimized the reporting of MD and AI status.
5. Optimized backup download status query via a web browser.

@merlin1-1_245860427702493 I am sorry that there is no way to show the NVR UI over the network. The NVR UI will only be available when the NVR is connected to a monitor. Hope this clarifies.

@ckelly_497228163887284 Hi there, you may submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will send you the latest NVR firmware for you.

@alanvogt_86923749957850 Hello there, thank you for the suggestion. We do plan to add a pre-alarm feature to the smart battery cameras, including the Argus PT 2K, with a future firmware update.

With this feature, you will receive a push notification as long as the camera detects motion. When the new firmware is available, we will let you know.

@fhugo_497023047467166 Hi there, thank you for the suggestion. We have forwarded your words to our dev team and they will see if it is possible to make the auto-tracking mode to work together with the patrol mode. If there are any updates, we will let you know.

@pp-c_496183988797605 We don't have a detailed instruction on this feature at the moment. You may submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our support team will guide you to use this feature.

@merlin1-1_245860427702493 Hi Merlin, you may try to follow this guide and access the NVR system via a web browser, https://support.reolink.com/hc/en-us/articles/360003981973-How-to-Remotely-Access-Reolink-Cameras-via-a-Web-Browser. Hope this helps.

@haldor-h-jøsendal_496801484447987 Hello Haldor, thank you for reaching out. The Go PT is a battery-powered camera and it is not designed for continuous streaming.

To avoid quick battery drainage, we have set up a videofeed streaming time limitation. And there is no way to stop the warning sign from showing up. Streaming the camera for too long does not only drain the battery but also damage the battery. That's why we set up such a limitation. Hope this clarifies.

@admgeo_136805241430192 It will be available in late April or early May. Stay tuned!

@pp-c_496183988797605 Hi PPC, thank you for the reaching out. The latest firmware for RLC-823A is available on our site. You may click here to find it, https://reolink.com/download-center/

Click here to learn more about how to find and download the firmware, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr

And here is how to upgrade your camera with the latest firmware, https://community.reolink.com/topic/2718/how-to-upgrade-the-camera-nvr-with-the-latest-firmware

@kad8209_385443786506452 Hi Kad, here is a detailed guide on how to reset the camera, https://www.youtube.com/watch?v=7VGjcZpChzc. Hope this helps.

@aaron Hi Aaron, thank you for the suggestion. We plan to add thumbnails to push notifications in a future update. Stay tuned!

@debmannon_119018974642335 Hi there, thank you for reaching out. After changing password of your WiFi router, you will need to reset the camera and redo the initial setup so the camera can connect to the WiFi again.

If the camera won't connect to the WiFi, you may try to change your WiFi password with another special character listed here, https://support.reolink.com/hc/en-us/articles/360007503073-Wi-Fi-Connection-Failed-when-Setting-up-Lumus-Battery-Powered-Cameras-and-E-Series. Hope this helps.

@jiehan_495008467689723 Hi Jiehan, the official released version is the same as the beta version. The auto-tracking improvements are included in those two firmware versions. You may try to download one of the firmware versions and it shall work. Hope this helps.

@g-molema_494680420835564 Hello there, thank you for reaching out. The latest firmware is available on our download center, https://reolink.com/download-center/

If you want to get the latest firmware directly, submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will get back to you soon.

@faasio82_480971996033257 Thank you for the feedback, Faasio. Our team is looking into the issue now and will get it fixed asap.

@charles-et-dorine_367992794710174 Hello Charles, thank you for the suggestion. We are sorry that we don't plan to add IFTTT compatibility to our cameras soon. If there are any updates, we will let you know.

Note that our smart IP cameras now support ONVIF Profile S and RTSP streaming. You may try it out and do some integration with your smart home platforms.

@gregvx80_481744243163367 Hi there, thank you for reaching out. As long as you have connected the camera directly to the NVR, the camera will be a part of the NVR instead of a standalone cam.
You will not be able to find the camera on its own when doing a LAN search.

But it doesn't mean that you cannot configure the camera settings. Click on the gear icon next to the NVR, select the camera channel, and you will be able to find the camera settings.

Also, you may upgrade your windows app to the latest version (find it here, https://community.reolink.com/topic/2850/reolinkers-week-day-5-reolink-client-version-8-7-beta-app-version-4-29-release) and you will find the gear icon on the main menu.


If you prefer to use the camera as a standalone camera while keeping the camera recording to the NVR, add a PoE switch between the camera and the NVR. Hope this helps.

@gary_n_491833478709415 Glad to know that it works for you.