Posts made by Reolink Lorenz

@faasio82_480971996033257 Thank you for the feedback, Faasio. Our dev team is looking into the issue now and we may get it fixed before the official release.

@daniel-cavnicar_170162980442347 Hi Daniel, we don't have a plan for this now. If there is any news, we will let you know.

@kungsgsw_491894023229593 We plan to release new firmware for RLN8-410 NVRs with hardware versions H3MB18, N2MB02, and N3MB01 within 3 weeks.

If you want to try the new firmware now, click the link below to download. Make sure that you are downloading the one that fits your NVR hardware versions.

For RLN8-410 with hardware version N2BM02/H3MB18: https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing

For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing

@mikkoim_385349357375663 Hi Mikko, I have just talked to our dev team and they have confirmed that you can use QNAP QVR Pro now via ONVIF. Our team is working to make our cameras support QVR Pro with a native driver and this feature will be integrated into a future firmware update.

In terms of the H.265 decoding compatible issue on the windows client, our team is looking into the issue now and will see how to improve the performance of our desktop app.

Big thanks for your feedback again.

@tenback_266134903410848 Hi tenback, I have just talked to our dev team and they have confirmed that you will be allowed to configure different URLs for human, vehicle, and pet detection in a future update.

And there is an alternative URL with the similar function available now: http://(ip address)/api.cgi?cmd=GetAiState&channel=(channel id)&user=(username)&password=(user password). You may type in the info needed in the ( ) field and remove the "(" ")" when you apply the URL.

@gary_n_491833478709415 Hi Gary, your plan to install the cameras in the garage shall work. As the two Ubiquiti Nano M5 is under the LAN that the NVR is connected to, the NVR shall find the cameras in the garage.

You may try to set up the cameras in the garage and let us know if you need any help.

@t-maciek_382830390239374 Thank you for the suggestion, Maciek.

Our team is working on the custom HTTP(S) query now and it will be available in a future firmware update. At the moment, our cameras support ONVIF Profile S, ONVIF Pull-Point Notification Interface, and ONVIF Basic Notification Interface.

@tenback_266134903410848 Thank you for the explanation.

Our team is working on the custom HTTP(S) query now and it will be available in a future firmware update. At the moment, our cameras support ONVIF Profile S, ONVIF Pull-Point Notification Interface, and ONVIF Basic Notification Interface.

@kungsgsw_491894023229593 Hello there, thank you for the feedback. Please check if you have upgraded your NVR with the latest firmware. If not, find the latest firmware here, https://reolink.com/us/download-center/

You may try to update your windows app to the latest version and try to disable the push notifications and record again. Download here, https://community.reolink.com/topic/2850/reolinkers-week-day-5-reolink-client-version-8-7-beta-app-version-4-29-release



Note that you cannot disable the surveillance features of a camera under the NVR via the phone app.

@thetransplant Hi Simon, we are sorry that the iframe feature is temporarily removed from the firmware. After a month of testing, we have received feedback that the iframe feature doesn't perform as expected.

Our team is now working on the improvement of the iframe feature and hopefully, the updated version will be available within months. When there is any news, we will let you know.

Also, you may find the latest firmware for the 820A camera here, https://community.reolink.com/topic/2841/reolinkers-week-day-4-new-firmware-ai-model-ftp-and-more

@starfish21_37513982370005 You're very welcome.

@spoony_418205715329254 It shall be weatherproof but it is best to add some additional protection for it.

@ruchiramin98_485257679503587 Hello there, we don't plan to add facial recognition to our cameras as it may lead to some privacy issues. Instead, we will keep improving the performance of the current person/vehicle detection and deliver more accurate detection results.

@thetransplant Hi Simon, glad to know that you have got the issue fixed.

And yes, the switches for RTSP and ONVIF are off by default. Users may turn them on or off on their own.

@adam-horak_353856949645459 Hi Adam, at the moment, the Argus 3 Pro will record to the SD card only. We have forwarded your suggestion to our team and see if it is possible to add FTP upload or NAS support to the camera in future updates.

If there is any other news, we will definitely let you know.

@george_492991922524371 Hi George, thank you for the feedback. May I know which app version you are using on your Android phone? Thanks.

@schonuf Thank you for all the great suggestions. I will mark them down and send them to our dev team. Hope to see these features in future updates!

@tazzy_423116622815407 Thank you for the suggestion, Tazzy. I will forward it to our team and see if it is possible to add this to the client app in a future update.

@faasio82_480971996033257 The android version will be available within 3 weeks. But we are running beta testing for ver 4.29 now. If you are interested, click here to download, https://drive.google.com/file/d/12qNS9uoLWA2UBGc2DtynAi24o-8Bb0eT/view?usp=sharing. Let us know how it works and any feedback is welcome.

In terms of the live view video quality of the desktop client, it was designed to stay the same before. However, it may take longer for the camera to load. To reduce loading time, we have changed the camera live view to stream in Standard mode by default.

It is not very effective to change the video quality from time to time at the moment but we are seeking better solutions.

@catalano_alessandro_452102872854751 Hi Catalano, are you referring to the phone app or desktop client?

For the phone app, the one for iOS is now available on the app store while the official Android version will be available three weeks later.

We are running beta testing for the Android app now. If you want to try it out, click this link to download, https://drive.google.com/file/d/12qNS9uoLWA2UBGc2DtynAi24o-8Bb0eT/view?usp=sharing 

For the desktop client, you will need to click the links to download the latest version on your own.

Windows: https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.7.0.exe 
Mac: https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.7.0.dmg  

Let us know if you have any questions.